Ahmad Al zahran

I can work in a challenging environment in your company where I can utilize my capabilities to advance in my career. Motivated, ambitious and eager to learn. I am a responsible individual with strong communication skills and work ethics, who’s willing to take responsibility & work independently. At the same time, I can work well in teams

Technical Support Eng. at Card Systems SARL - 2022 till present - 

Install & configure EMV card printing machines (software & hardware). 

- Train clients online/onsite on machine operation and job creation. 

- Diagnose and solve hardware and software faults. 

- Perform preventive and corrective maintenance.

 -Communicate with suppliers to solve machine & software errors & prepare spare parts if needed.

IT Technical Support at Ibdaa Microfinance - 2020 till 2022 

- Analyze issue described and identify possible causes. 

- Active directory server / user domain / google admin 

- Configuring operating systems and softwares. 

- Answer support calls and check support issues sent by branches. 

- Install, troubleshoot, repair, update & maintain workstations, laptops & printers/copiers. 

- Setup and support audio/visual equipment for presentations on site. 

- Install, maintain, troubleshoot, and update operating system and user applications. 

- Install, maintain, troubleshoot, & repair cabled, wireless & other network infrastructure.

 - Setup new user accounts and email accounts. 

- Archiving IT users and reporting them. 

- Data backup server using Veaam server.

 - Cloud anti-virus application managing (Kaspersky Antivirus).

Networking & security

Cisco Certified Network Associate (CCNA) Certification. Routing & Switching.