ali farhat

Bilingual professional with a strong communication background and expertise managing businesses and customer relations. My past experiences and global exposure give me a unique perspective with the ability to operate all aspects of organizational management.
 

EVEREST ICEFALL S.A.S. – Santa Marta, Colombia           Feb 2022 - Jan 2023
Office Manager
Managed a cross-functional team of 3 and in charge of the operations of the company
In charge of the team’s daily schedule and revised their daily performance
Met bimonthly to brainstorm new ideas to bring new business

LIGHTHOUSE BAKERY & PASTRY – Chtaura, Lebanon     May 2020 – Mar 2021
Cashier Manager 
Organized order logistics and assigned roles to different employees
In charge of all customer service operations from listening to complaints to finding solutions
Worked on team’s weekly schedule and accurately counted the money in drawers at the end of their shifts and logged numbers

PHILLY’S RESTAURANT – Chtaura, Lebanon                                              Feb 2019 – Apr 2020
Customer Service Floor Manager (
In charge of local suppliers as well as inventory for the whole restaurant
Attentive listener who solves customer problems with a smile

CADMIS RESTOCAFE – Marj, Lenanon                                                        Jun 2018 – Jan 2019
Captain Waiter
Responsible for a specific area in the restaurant and managed its whole operations
Managed a 5-star food service and provided top service for the customers

DELORA HOTEL & SUITES – Chtaura, Lebanon                                                        Jul 2015 – May 2018
Captain Waiter
Joined a rotational program where I worked in all areas of the hotel (Restaurant, Pool, Reception desk)
Provided different areas of service including pool service, room service, conference rooms, and the restaurant
Handled logistics of private events and was on top of everything to make sure customers had the best service

BEKAA TECHNICAL & VOCATIONAL INSTITUTE – Khyara, Lebanon                     Oct 2018 – Aug 2021
BT3 in Computer Science