Georges Elhachem

• GCC and International Hotels’ Experience. 
• More than 10 years of experience in Sales & Hotels Operation. 
• One year of successful experience in Pre-opening - Hotel management and planning. 
• Highly motivated and accomplished hospitality professional, with extensive strategic operations expertise. 
• Enthusiastic, energetic and passionate to achieve the highest standards. 
• Multi lingual, highly adaptable and culturally aware 
• Solid knowledge of Front Office, Night Audit and Accounting Procedures, Opera System, Electronic Hotel reservation System, invoices, voucher, cash management.
• Ability to Multi-task, & expert knowledge in Microsoft Programs, including outlook.
• Strong communication, Listening, and anticipation in all significant Incidents/accidents

• Lead department after Front Office Manager not replaced.
• Provide feedback on staff performance to manager or supervisor on duty
• Oversaw the hotel as cluster Duty Manager for one year and two months on a rotate schedule
• Oversaw the hotel as cluster Night Manager for one year and four months on a rotate schedule
• Financial Performance ( up selling, Room Revenue , operation Auditing ) monthly, quarterly and yearly goals
• Act as Liaison between sales and front desk staff and F&B in order to ensure that all group events are executed perfectly.
• Assisted in the daily maintenance with HSK & Maintenance of room inventory status to achieve maximum revenue
• Coordinate activities with other hotel departments in order to increase levels of communication and guest satisfaction.
• Oversee All Department for a 400 room’s property including 20 Royal Suites & 5 Penthouses, Cigar Lounge, Italian Restaurants, French Restaurants, and Jazz Bar, Spa, Swimming Pool, running an average of 65% occupancy throughout the year. 
• Ensure clean & safe environment. 
• Ensured that front office paperwork was completed quickly and efficiently to help operations run smoothly
• Create incentive programs to promote sales and customer service scores for the front desk team
• Understand Payroll and inventory Management, and maintain schedule
• Strong Leadership skills, and able to lead employees to achieve department’s vision and goals. 
• Participated in the training, hiring, and documenting of all departmental staff and works with Human Resources to ensure their performance is effectively managed. 

• Arts, Sciences & Technology University Lebanon (AUL)                             (2011–2013) 

BBA – Marketing and Advertising 

• Dekwaneh Technical Institute - Dekwaneh, Lebanon                                 (2007-2011) 

Higher Technical (T.S.) – Hotel Management