michel abinehme

Senior Technical support representative and a journalist student .Looking for a job in content writing field.

Performs diagnostics with users to collect information about problems to determine
the source of error.
Answers evaluate and prioritize service requests received via telephone, voice mail,
e-mail, and in-person for users in relation to Internet Services performance.
Configures the operating system and various applications to access the Internet and
interact with the corresponding servers.
Isolates performance issues to determine the cause of hardware malfunctions, such
as hard drive, modem, cables, or telephone.
Logs and tracks call using problem management database and maintain history
records and related problem documentation.
Adjusts complaints concerning billing or service rendered, referring complaints of
service failures to designated departments for investigation.
Analyzes and corrects problems using documented procedures, available tools, and
personal knowledge and skills.
Tests and deploys new software

First year university journalism