Mohammad Al Hadi Zaiter

El Fanar, محافظة جبل لبنان

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Experience:

AUGUST 2021 – PRESENT
F&B SUPERVISOR, THE RAY HOTEL AND STUDIOS DUTIES:
1. Manage daily food and beverage shift operations of a team of 10 employees
2. Create and design food and drink menus
3. Resolve customer complaints and concerns
4. Participate in interviewing and hiring all FOH staff, service training and preparing all new hire documents
5. Create a training program for all FOH on knowledge of steps of service and culinary knowledge
6. Supervise the restaurant, bar, pool and in-room dining
7. Check food and beverage supplies and place orders when needed
8. Assist with marketing events
9. Planning venue layout according to the number of guests and the type of event
10. Supervising the placement of tables, chairs, cutlery, plates, glasses, centerpieces,
serving utensils, and carving stations.
11. Consulting with the Head Chef regarding the timing of meal courses to be served


SEPTEMBER 2020 – AUGUST 2021
TEAM LEADER, THE RAY HOTEL AND STUDIOS DUTIES:
1. Train and empower staff in the team to resolve customer concerns with the least amount of inconvenience.
2. Respond to customer feedback to ensure service recovery through clear direction to supervisors.
3. Set and monitor weekly sales targets for the operational team.
4. Answering questions about menu items, food sensitivities and food substitutions
5. Giving customers suggestions for food and drinks and telling them about any special
menu items
6. Serving nonalcoholic and alcoholic beverages and delivering food to customers
7. Communicating with customers to ensure satisfaction and resolve any complaints
8. Communicate order details to the Kitchen Staff

DECEMBER 2017 – JANUARY 2020
CAPTAIN WAITER, HILTON BEIRUT GRAND HOTEL DUTIES:
1. Welcome guests in a friendly manner in a certain place.
2. Assist guest while seating and ensure that the guests are serviced within specified time.
3. Ensure that the service is at all times performed in a professional manner 4. Be fully conversant with every dish served in the restaurant and provide explanations as requested.
5. Communicate with other restaurant staff and departments.
6. Assist the restaurant manager and their assistants in keeping the morale of the team up through social and educational events.
7. Able to anticipate any unexpected guest need and reacts promptly and tactfully.
8. Always applies service techniques correctly at all times, and serving Food & Beverage
items with enthusiasm.
9. Serve food courses and beverages to guests.
10. Set tables according to type of event and service standards.
11. Take responsibility for service in the area of the restaurant under your responsibility
during your shift.
12. Increase possible sales volumes and avoid losses through cross-selling, upselling or
promotion of additional services
13. Control dining areas including their floor and wall surfaces, tables and serving stations and ensure appropriate cleanliness.


JULY 2014 – NOVEMBER 2017
WAITER, HILTON BEIRUT GRAND HOTEL DUTIES:
1. Greet and escort customers to their tables.
2. Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
3. Check dishes and kitchenware for cleanliness
4. Deliver checks and collect bill payments
5. Provide excellent customer service to guests
6. Arrange table settings and maintain a tidy dining area
7. Serve food and drink orders to guests
8. Maintain a high standard of personal appearance and hygiene at all times
9. Handle all guest complaints in a professional manner
10. Restock and replenish inventory and supplies
11. Assist guests by helping them to seat and pouring coffee, cleaning tables and also
cleaning of dining and buffet area
12. Responsible for stocking coffee, juice and milk machines
13. Maintain the inventory of all breakfast products

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