Rana El kozah

Dears,

I As an Operations Manager with expertise in customer service, sales, and logistics, I offer a proven track record of streamlining processes and driving efficiency.

In my previous role, I successfully increased operational efficiency and reduced supply chain costs. My diverse background equips me with the skills needed to contribute to your team's success.
 

11-year experienced sales and customer service professional proficient in customer relations, account management, and sales.
Expert in

identifying customer needs, providing product/service recommendations, and delivering exceptional customer service.

THRONE TRADING

-Managing the sales team and improving their productivity.

August 2020 - Present

-Direct contact with clients to assure their needs are fulfilled.

-Prepare sales quotations, delivery orders and pick lists.

-handling the showroom by welcoming walk in customers and assist with their requests.
-Analyze periodic performance of sales team and overall sales.

-Handling orders by phone, emails and walk-ins.

March 2019 - May 2020

SEVEN D PRODUCTION

ACCOUNT MANAGER - OUTDOOR SALES
-Work with clients to create a social media strategy that collaborates with marketing, PR, and advertising campaigns, and
research top

influencers, competitors, and trends in clients’ industries.

-Create timely and engaging content optimized for the platform used and intended audience.

-Monitor sites for customer service opportunities and initiate conversations on behalf of the client.

- Visit clients, and take pictures in order to prepare social media posts.

-Meet potential clients and attract them to the agency

February 2017 - December 2018

Liban Post
CUSTOMER SERVICE AGENT

+ Directly interact with clients to fulfill their needs and handle orders through various channels (phone, email, walk-ins).

BARDAWIL &CO November 2013 - February 2017
ASSISTANT SALES MANAGER -ACCOUNTING

+ Schedule and coordinate meetings; conduct employee performance reviews and KPIs; develop customer relationships.
+ Smooth out workplace problems; address employee and customer concerns; liaise between managers, customers, and
employees.

+ Provide staff direction; monitor spending patterns and budget.

+ Fillin for Sales Manager; make decisions, hold meetings, and provide accountability

IPNET 2015

LT Degree in Management , Communication and Organization

CIT 2014
TS - AUDITING