Samir Abou Jaoude

Highly motivated and ambitious IT System Administrator with a valuable experience in the field of IT, specifically IT System Administration and IT Technical Support. Seeking a new challenge by joining a progressive organization offering opportunities for advancement.

IT System Administrator

Trust Matrix Analysis (TMA) • Kaslik, Lebanon

Nov 2020 - Present

• Cloud Computing with Office 365 
• Install and update antivirus softwares (Bitdefender, ESET NOD32) for System Protection 
• Manage backups of ERP solutions (Omega software, Profiles software (PIMS2)) installed on servers of TMA clients, and backups of all TMA Servers (Domain Controller Server, File Server, Exchange Server) 
• User administration (setup and maintain user accounts) 
• Monitoring, Maintenance, Repair, and Troubleshooting of System (check PCs/Servers performance and resolve issues related to hardware, software, network, internet connectivity, and printer) 
• Operating System and Software Installation and Upgrades 
• Ensure System Security through data backup / recovery, firewall, and installing Operating System (OS) Security Updates 
• Escalate System related complex / urgent issues to an IT Expert when needed (In case of Server/PC Failure/Corruption, security breaches) 
• Provide IT support to all TMA employees

Masters of Engineering in Telecommunications and Informatics  

Option: Telecommunications and Networks 

Antonine University, Faculty of Engineering • Baabda, Lebanon

Apr 2012