Yara Farhat

Aside from my technical and interpersonal skill, I am highly responsible.   Hardworking and able to work affectively alone and believe in teamwork. I consider myself an energetic, proactive and motivated individual, with great knowledge of communication and customer service skills and a relentless focus on archiving tasks perfectly then achieving results. seeking a challenging role as Guest Relations Manager. Proven track record of leading successful teams and delivering exceptional customer experiences.

2019-2022 

Public Relations Assistant Manager.

Papillon Hotels - Papillon Zeugma Relaxury - Antalya – Turkey

• Responsible of all relations between the administration and costumers
• Responsible of all the transactions between Turkey and the Arab and Francophone countries (travel agencies, suppliers, guests, celebrities).
• Responsible of organizing and reviving concerts, conferences and training courses.
• Preparation shift programs.
• manager on duty overseeing all hotel operations.
• Making sure that guests can find the right members of staff they need during their stay.
• Create and implement associate safety initiatives for all departments.
• Riche the biggest amount of daily comments and reviews on social platforms.
• Lead daily operational and safety-related meetings with department managers and supervisors.
• Handling complaints and trying to resolve concerns that guests raise with them.
• Mailing travel agencies, guests coming to the hotel and would like to be informed about some services or facilities.
• Preparing Reports to be discussed every day 

Bachelor Degree – Very Good

Economic Sciences and Business

Administration.

Lebanese University

2016-2019

Baccalaureate – Good

ES

Amhaz Institutions

2016

DELF B1 

French language

Lebanese University

2017

Certificates:

Communication skills advanced

Lebanese University in cooperation with Center Mine

 Jan 2022

Psychology  

Lebanese University in cooperation with Center Mine

 Jan 2022

E-Marketing and advertising

Lebanese University in cooperation with Center Mine

 Feb 2022

How to Positively Manage Conflicts

Lebanese University in cooperation with Center Mine

 Feb 2022