الوظائف الحالية المتعلقة بـ Waiter / Waitress - Basta Tahta - Kempinski Hotels

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    • Waiter / Waitress - Basta Tahta - Kempinski Hotels

    Kempinski Hotels
    Kempinski Hotels Basta Tahta

    منذ شهرين

    دوام كامل
    وصف

    Waiter / Waitress

    Department: Food & Beverage

    Employment Type: Permanent - Full Time

    Location: Lebanon - Beirut


    Description

    The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski's DNA values in order to encourage sales and maximize guest satisfaction.

    Key Responsibilities

    • Responsible to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.
    • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
    • A courteous, professional and efficient service is provided at all times.
    • All duties and tasks are performed as per the tasks required at the outlet.
    • Be knowledgeable of all services and products offered by the hotel.
    • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
    • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
    • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
    • Ensure that the place of work and surrounding area is kept clean and organized at all times.
    • Successfully perform opening and closing procedures established for the assigned outlet
    • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
    • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
    • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
    • Understand and strictly adhere to the rules & regulations established in the hotel's policy manual and the hotel's policy on fire, hygiene, health & safety.
    • Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
    • Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
    • Undertake reasonable tasks and secondary duties as assigned by the Department Head.
    • Respond to any changes in the department as dictated by the hotel management.
    • Assist in carrying out scheduled inventories of products and operating equipment.
    • Perform any other assigned reasonable duties and responsibilities as assigned. 
    • Project at all times a positive and motivated attitude and exercise self-control.
    Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 

    Skills, Knowledge and Expertise

    Education: Hospitality Management or related field
    Experience: Experience in F&B service role
    Languages: Local language – excellent oral and written skills. 
    English – excellent oral and written skills.
    Additional language – beneficial. Competencies: Passionate for Food & Beverage
    People Oriented 
    Passionate for European luxury 
    Entrepreneurial 
    Straightforward 
    Sense of responsibility 
    Team player
    Analytical thinker 
    Flexible and reliable 
    Tolerant and open minded
    Works well under pressure
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Waiter/waitress في Basta et Tahta