IT Manager Salesforce Effectiveness - Beirut, Lebanon

Overview · The IT Manager Salesforce Effectiveness will be the responsible IT Product Line shaping, delivering, and supporting the Transmed business sales and fields merchandising product portfolio, vision, and roadmap. The technical Product Line will work at the intersection of ...

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Overview

The IT Manager Salesforce Effectiveness will be the responsible IT Product Line shaping, delivering, and supporting the Transmed business sales and fields merchandising product portfolio, vision, and roadmap. The technical Product Line will work at the intersection of business and  technology to define strategies that combine a deep understanding of business objectives, challenges, with technology solutions and extending them into development execution, value realization and ongoing product management. The Product Line will participate in setting the strategic direction for sales and fields merchandising technology applications in close collaboration with internal business and technical stakeholders as well as external technology partners, customers and suppliers.

To be the primary responsible for overseeing the management and implementation of enterprise business solutions and systems including with focus and knowledge in the FMCG industry. Leads the business solutions and IT systems deliverables with deep understanding of solutions strategies and best practices. Drive the successful implementation, adoption and utilization of the systems across different departments and teams within or outside the organization. Leads the business solutions stages and lifecycle.

Coordinates with various stakeholders, establish the rythme of the business, allocate resources, and ensure adherence to projects deliverables and milestones. Collaborates with key business partners and relevant stakeholders to identify and articulate the business needs and requirements and translates that into actionable plans, business digital solutions, IT systems, features and configurations.

Collaborates closely with IT teams, external partners and system integrators to oversee the development, implementation, customization, and integration of the business solutions with existing business models, processes, tools and technology capabilities. Takes charge of the change management efforts, including awareness and training activities, communication plans, and business value. Ensures employees adoption and the necessary skills for effective business solutions and systems use across the organization.

Responsible for business solutions governance and quality assurance working closely with business and IT stakeholders ensuring the accuracy and integrity of systems and data. Helps support the business solutions analytics capabilities to derive business insights, actionable metrics, and identify areas for business improvements and customer relationship management. Provides the needed support, track and resolve implementation and systems issues, and liaise with IT and business stakeholders to optimize the business solutions based on users feedback and changing business needs.

The IT Senior Manager, Salesforce Effectiveness is a skilled professional who oversees the successful development, implementation, adoption, and ongoing management of business solutions and systems with strong project management, communication, analytical skills and collaboration with business and cross-functional teams to maximize the business value derived from enterprise solutions and systems.

Responsibilities

Shape, lead and oversee a 'future proof' sales and field merchandising Transmed business vision, technology strategy and capabilities roadmap with significant decision-making latitude

Oversees the sales and fields merchandising IT projects portfolio, identify and recommend IT applications and solutions features based on business value, overall strategies and priorities

Develop awareness and understanding of external trends and insights related to sales and fields merchandising processes and relevant Transmed business IT technologies

Shape and help define the expected value impact of technology sales and fields merchandising investments across customers and suppliers experience, operational excellence and efficiency

Bridge the gap between technology applications and business requirements, foster collaboration to deliver business strategic-fit best-in-class solutions

Act as the primary trusted advisor to senior sales, fields and technology leadership across all lifecycles of technology application and solutions (inception to value realization)

Serve as subject matter expert for sales and fields Transmed business IT enterprise applications and solutions

Lead the design and applications development efforts incorporating an approach that starts with validating expected business impact, agile principles, end to end business process optimizations

Understand and translate business needs faced by the sales and fields merchandising teams into a value case and comprehensive set of technological solutions, data, process, and users experience

Partner with business to ensure applications are oriented to business growth and measurable key performance indicators, user-friendly, reliable systems and excellence in support operations

Partnering with sales and fields leadership and IT architecture team to define and map the architecture and role of systems and processes within the overall IT business landscape and capabilities

Collaborate closely with business and technology partners to develop roadmaps, prioritize capabilities, features, and release activities

Estimate applications development efforts levels and resources to prioritize requirements

Ensure applications and solutions development activities adhere to the highest standards of user experience, documentation, quality, security, and compliance requirements

Embrace Agile principles and practices, lead sprint planning, backlog refinement, and ensure efficient applications and solutions development and delivery

Lead a team of sales and fields technology expertise across multiple domains and locations

Lead the management of vendors relationships to influence the successful sales and fields roadmap and ensure that Transmed business needs will be met by technology partners

Assesses and enhances high availability and disaster recovery plans in order to ensure IT solutions, systems and services continuity

Designs and develops training programs for business and IT ensuring consistent knowledge transfer

Perform other relevant duties as required by the Transmed business needs and priorities

Qualifications

Academic Education & Professional Certifications

Bachelor Degree or Diploma in Business Computer, Computer Science, Information Systems, master degree is preferred

Industry-recognized certifications, such as Project Management Professional (PMP), Salesforce certifications, Certified ScrumMaster (CSM), Certified Scrum Professional (CSP), Certified Agile Project Manager (IAPM), Certified Software Project Manager (CSPM), Certified Software Development Professional (CSDP) is preferred

10+ years of working experience in an IT enterprise applications development and support environment

IT experience in FMCG Business Applications with deep understanding of business processes

Operational & Managerial Experience

Extensive experience in an IT enterprise applications and business solutions, with a track record of successfully leading related IT programs and initiatives

Strong expertise in IT applications development and product management methodologies, frameworks and tools

Technical expertise in applications and technology solutions supporting business processes including Customer Relationship Management (CRM), opportunity and lead management, purchase order management, customer data management, sales automation, budget and funds management, omnichannel pricing and discount management, trade promotion management, field merchandising and image capture, rebate management, commercial agreement, deployment plan, customer service and support, workflow automation, mobile accessibility, e-Commerce

Data-driven attitude, integrating data insights into applications development for improved decision-making

Experience with UX/UI, user-centered design, and prototyping is preferred

Technical Skills & Knowledge

Designing and Developing queries on Oracle & Microsoft SQL

Participates in design, configuration, develops working code, and oversee quality testing and users acceptance

Responsible for delivering high quality working software

Strong project management knowledge of methodologies like Agile or Scrum and practical application, proven track records of delivery in complex, fast changing environment.
Drives planning, execution and manages the resources, schedule, financials scope of business solutions and relates projects

Change Management: Ability to manage and lead a constantly and rapidly changing business environment

Industry Experience: Experience in the Consumer Goods / Food Service industry

Behavioral Competencies

Strong communications and interpersonal skills, conveying complex IT enterprise concepts to non-technical stakeholders, ability to promote the business value of IT enterprise applications, business solutions, standards and framework

Strategic Thinking: Ability to think strategically and understand the bigger picture of the business and customers needs

Leadership Skills: Ability to directly and indirectly lead a team with strong people management experience

Business Acumen: A thorough understanding of business principles and financial metrics and ability to align technical solutions with business objectives

Customer Service Orientation: A focus on customers needs externally and users needs internally

Analytical, and creative problem-solving abilities to address complex IT enterprise applications challenges and opportunities

Language Skills

Fluency in English

Other Requirements

Flexibility to Travel