Front Office Manager - Beit Meri, Lebanon

Job summary

The Front Office Receptionist is the first point of contact for members and guests of the club. This role ensures a welcoming, professional, and discreet experience at all times while managing the flow of arrivals, inquiries, reservations, and administrative support.

Responsibilities

• Greet members and guests warmly upon arrival and departure.
• Verify membership status and ensure access control protocols are followed.
• Provide personalized assistance, addressing members by name and anticipating needs.
• Handle member inquiries, complaints, and requests promptly and with discretion.
• Coordinate guest registrations and ensure all visitor policies are respected.

Qualifications

• Exceptional interpersonal and communication skills.
• Strong sense of discretion, diplomacy, and confidentiality.
• Highly organized with attention to detail and multitasking ability.
• Professional appearance and polished manner.
• Fluency in English required; additional languages (French, Arabic, etc.) preferred.
• Computer literacy (MS Office, POS systems, booking software, CRM tools).

وصف الوظيفة