Beirut

Work experience:

Key Account Sales Manager, Levtude S.A.L, June 2018 - Present

· Develop and plan sales development objectives and establish a quarterly target of $1000000 to be achieved.

· Analyze and evaluate sales figures, and develop accurate and timely sales forecasts for assigned accounts

· Manage and cultivate relationships with key accounts at all levels, enabling the successful achievement of objectives and plans.

· Deliver effective sales presentations, develop and implement negotiation and sales strategies, and generate new sales opportunities

· Lead and manage the sales team, assessing skill requirements and coaching and developing the team to achieve sales targets and goals.

E-commerce Platforms 

A dedicated individual navigating the dynamic landscape of E-commerce, I bring a solid grasp of managing and optimizing product visibility across diverse platforms. While I may not claim the title of a seasoned professional, my experiences have equipped me with a good understanding of Multichannel Selling, adept creation of product listings, thoughtful pricing strategy implementation, and a knack for deciphering sales performance. I take pride in offering attentive customer service and continuously strive to enhance my skills. My journey includes engagements with platforms such as Amazon, OTTO, eBay, and Kaufland, where I've embraced challenges and grown from them, contributing positively to E-commerce endeavors.

Malco Group Co S.A.L / Fantasia Chips Area Sales Supervisor Apr 2013 - Jun 2018

• Developed and executed sales development objectives, achieving quarterly targets of $150,000

• Cascaded sales targets and market development objectives to the sales team, driving accountability and alignment

• Analyzed sales figures, identified growth opportunities, and executed strategies to increase business through various routes to market

• Managed the sales team, providing guidance, coaching, and development opportunities to motivate and retain high-performing individuals

• Established and maintained strong relationships with key accounts, ensuring consistent and profitable business growth.

Malco Group Co S.A.L / Fantasia Chips Key Account Supervisor Jun 2009 - Apr 2013

• Exceeded quarterly sales targets of $250,000 by developing and implementing effective sales strategies

• Developed and maintained strong relationships with key accounts, resulting in increased sales and customer satisfaction

• Collaborated with cross-functional teams to compile and analyze sales figures, and provide timely and accurate sales forecasts for assigned accounts

• Delivered persuasive sales presentations, and utilized negotiation skills to close deals and grow business opportunities

• Managed and trained the sales team and merchandisers to improve their skills and achieve better results.

Malco Group Co S.A.L / Fantasia Chips Sales Supervisor Mar 2005 - Jun 2009

• Exceeded quarterly sales target of $300,000 by revising and implementing effective sales strategies

• Provide exceptional customer service to existing and upcoming customers

• Assisted sales representatives in leading, directing, and motivating the sales team

• Marketed and successfully launched new products developed by the company, such as Mammamia and Hullahoops

• Handled and resolved customer complaints in a timely and professional manner.

Cybex / Owner / Jan 2001 - Dec 2003 

• Managed day-to-day shop activities and provided exceptional customer service to ensure customer satisfaction 

• Performed purchasing and inventory planning and control, and managed bookkeeping and financial issues to ensure business operations ran smoothly 

• Generated revenue by targeting small to medium-sized companies, and managed complete sales cycles from initial contact through presentation and consultation to close of sale.

Education

· High School, Damascus, Syria

High School or BAC 2 Equivalent 1997

·Deutshebahn / Berufchule, Wuppertal, Germany

Certification/Diploma in Industrial Mechanical, Industrial Engineering

1993 - 1996

·Hauptschule, Wuppertal, Germany

Certification/Diploma in Realschule (BAC 1 Equivalent)

1990 - 1993

·Sham Dine High School, Damascus, Syria

Brevet Equivalent

1987 – 1990

Skills

Sales Management:

Sales Strategy Development

Key Account Management

Sales Team Leadership

Sales Forecasting and Analysis

Negotiation and Conflict Management

E-commerce Expertise:

Multichannel Selling

Online Retail Optimization

Product Listing Creation

Pricing Strategy

Sales Performance Analysis

Customer Service Excellence

General Management:

Team Management and Development

Inventory Planning and Control

Bookkeeping and Financial Management

Point of Sale Management

Communication and Language:

Communication and Presentation Skills

Multilingual: Arabic (Fluent), German (Proficient), English (Intermediate)

Technical Skills:

IT Skills: MS Office (Word, Excel, PowerPoint), Oracle Knowledge, NAV knowledge, 

Platform Management:

Proficient in handling E-commerce platforms such as Amazon, OTTO, eBay, and Kaufland.

Experience in inserting and managing product information.

E-commerce Expertise:

Multichannel Selling: Navigating and optimizing sales across various channels.

Online Retail Optimization: Enhancing visibility and performance in the digital marketplace.

Product Listing Creation: Crafting compelling and effective product listings.

Pricing Strategies:

Developing and implementing strategic pricing strategies for competitive advantage.

Sales Performance Analysis:

Analyzing sales data to derive insights and inform strategic decisions.

Customer Service Excellence:

Dedication to providing exceptional customer service to enhance the overall customer experience.

Adaptability:

Flexibility in adapting to the evolving landscape of E-commerce.

Detail-Oriented:

Meticulous attention to detail in managing product information and sales accounts.

Communication:

Strong communication skills for effective collaboration and customer interactions.