ALi M. Swaidan

► IT support Specialist with over 7 years of experience in the technology industry. Professional in providing technical support to clients and resolving their issues. Skilled in troubleshooting hardwareand software issues, network connectivity problems, and printer issues. Adept at providing excellentcustomer service and ensuring client satisfaction. Proven ability to work well under pressure and manage multiple tasks simultaneously.

AL AKHRASS GROUP (BANGUI MALL & RAYAN MARKET), • BANGUI -RCA- Network Specialist. 2023-2024 ► Determining company needs and coordinating the development and maintenance of network infrastructures with the IT team. ► Ensuring secure and stable server connectivity and testing network protocols. ► Creating internet domains and optimizing intranet performance. ► Testing data exchange and communication between computers, routers, modems, and servers. ► Installing, updating, and configuring end-user networking accessories. ► Monitoring server capacity and performance to keep up with demand in online traffic. ► Running diagnostic tests and performing repairs, as well as developing backup, archiving, and data retrieval procedures. ► Training junior IT staff, preparing user manuals, and providing remote or onsite technical support. ► Enhancing network security, as well as documenting network processes and cabling layouts. ► Keeping informed of developments in network technologies and infrastructure. S.H.K. Group, Guinea-Conakry • Network Support – Project Versaille ~ {Restaurant&Hotel&Club} 2022- 2023 ► Set conditionsin Firewall to avoid: Virus/Worm/Trojan/Backdoors. ► Extension of the line of communications in the internal company. ► Extending NVR and DVR surveillance cameras to protect the company. ► VLan programming for each department in the company, firstto maintain the confidentiality ofthe department, and secondly, in the event of a breach that does not spread over the network. ► Determine speeds for users, and collect more than one resource for the Internet. In the event that oneof the lines stop, the second remains active. ► Create a private internal network limited to officials(for the manager) that containsimportant company files related to profits and losses that no one can access. ► Find quick solutionsto computer failures from A to Z. (Hardware and Software) ► Developing the computer from changing the HDD to SSD to M. 2NVMe to M2Sata and also changing the processor and changing the RAM x 10, CPU, Ram, Fans, Motherboard Problem Fixed, and formatting the device, downloading drivers and programs. §GPS Technician: ► Tracked of Company's Car locations by GPS system. ► Ensured strict compliance with company regulations by drivers. ► Identified Entrancing traffic lawstaking immediate remedial action ► Co-ordinated and responded to emergency situations. ► Liaised with drivers, operations personnel and management. ► Developed and presented daily management reports. AFRIFood - GlorieGroup, Congo-Africa • IT Sales Coordinator 2021 - 2022 ► Developed and executed strategies for increasing corporate sales. ► Hiring and training salesstaff and ensuring staff meets their quotas and goals. ► Managing budgets for expenses - bonuses, marketing. ► Making the company's products and services as attractive to potential customers as possible. ► Drawing annual plans for purchases according to the facility development plan. Al Janoub Store, Tire-Lebanon • IT Support 2018 – 2021 ► Installing and configuring hardware and software components to ensure usability. ► Troubleshooting hardware and software issues. ► Ensuring electricalsafety standards aremet. ► Repairing orreplacing damaged hardware. Skynet (Internet Service Provider), Lebanon • JuniorNetwork Support Technician 2015–2018 ► Installing and configuring computer networks and systems. ► Identifying and resolving any problems that arise with computer networks and systems. ► Consulting with clients to specify system requirements and design solutions. ► Providing network work administration and support. ► Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network.

Bachelor of Science in Computer Engineering (CENG) • Lebanese American University Lebanon ~ (2022)  Institute Diploma in Advanced Systems Administration (LT) •Al Emdad, Beirut- Lebanon o 2021(2020–2021)  Institute Diploma in Systems and Networks (TS) CIS College, Nabataea- Lebanon o 2020(2018–2020)  Institute Diploma in Information Technology (BT3) •Al Afak Institute, Tyre - Lebanon o 2018(2015–2018)  School Diploma •Masters International College, Tire- Lebanon o 2015(2012–2015)