Elie Khoury

🌟 Proven Sales Leader 🚀 | 📈 Business Development Strategist 🤝 | 🌐 Global Expansion Enthusiast

📊 Key Achievements:

Expanded partnerships and market presence by developing a robust pipeline of new business opportunities.
Analyzed sales data to identify trends, enabling data-driven recommendations for sales improvement.
Strengthened customer relationships and boosted customer retention while achieving exceptional customer satisfaction scores.
Implemented streamlined operational processes to enhance efficiency and satisfaction.

🎯 Core Competencies:

Strategic Sales Planning
Customer Relationship Management
Business Development
Market Analysis and Forecasting
Team Leadership and Training
Contract Negotiation
Process Optimization
Cross-functional Collaboration

💡 Why Connect with Me?
I am a dedicated sales professional with a track record of delivering results, whether it's expanding market presence, enhancing customer satisfaction, or driving revenue growth. Let's connect to explore potential collaborations and discuss how I can help you achieve your business objectives.

Sales Manager
Champs Sports Club — Al Quoz, Dubai
Dec 2022 - Jun 2023

• Developed and pursued a new business pipeline, expanding partnerships and market presence.
• Analyzed sales data to identify trends and make recommendations for improvement.
• Managed customer accounts and relationships, improving customer satisfaction scores.
• Implemented streamlined operational processes, increasing customer retention and renewal growth.
• Prepared market condition reports for management and built partnerships with third-party vendors.
• Created and executed a strategic sales plan, expanding the customer base and global reach.
• Collaborated with the marketing department to develop promotional campaigns that boosted sales volume.
• Worked with management teams to develop annual sales plans, goals, and targets.
• Maintained strong customer relationships and networks within the designated sales territory.
• Stayed updated on industry developments and competitive landscape changes.
• Compiled data for reports and assisted with sales forecasting.
• Generated leads through cold calling, networking, and referrals.
• Negotiated contracts and prices with clients to exceed sales goals.

Restaurant Manager
Domino's Pizza — Beirut, Beirut
Feb 2017 - Jan 2019

• Analyzed customer feedback and implemented service improvement strategies.
• Conducted pre-shift meetings to review specials, menu changes, and house counts.
• Developed and implemented training programs to ensure staff compliance with health and safety regulations.
• Cross-trained and assisted direct reports in developing new skills.
• Implemented corrective actions for issues, continuously improving service results.
• Resolved conflicts among employees effectively.
• Cultivated strong customer relationships through excellent customer service.
• Managed end-to-end sales cycle from prospecting to closure.
• Identified areas of improvement within the sales process and developed action plans.
• Monitored progress against sales targets set by the management team.
• Organized product demonstrations at client sites to showcase offerings.
• Investigated and resolved complaints regarding food quality and service.

Cash Office Controller
The Sultan Center — Beirut, Beirut
Apr 2012 - Aug 2014

• Processed payments using various methods including cash, checks, and credit cards.
• Ensured accurate records of incoming funds.
• Performed monthly bank reconciliations for multiple accounts.
• Committed to excellent customer service in a fast-paced environment.

Cashier
The Sultan Center — Beirut, Beirut
Jan 2012 - Apr 2012

• Provided efficient and courteous service to customers.
• Identified ways to improve operational efficiency.
• Proficient in using various software applications, including Microsoft Office and Adobe Creative Suite.

Some of the key skills typically associated with my degree in Business Management include:

Leadership: Your experience as a Sales Manager and Restaurant Manager demonstrates your ability to lead teams effectively and make critical decisions.

Sales and Marketing: Your roles in sales and the development of promotional campaigns highlight your skills in sales strategy and marketing.

Customer Relationship Management: Managing customer accounts and relationships in your roles indicates your expertise in building and maintaining strong customer connections.

Financial Management: Your experience as a Cash Office Controller and Cashier demonstrates your financial acumen, including handling payments, reconciling accounts, and maintaining financial records.

Strategic Planning: Creating and executing strategic sales plans showcases your strategic thinking and planning abilities.

Problem-Solving: Your roles in addressing customer complaints and resolving conflicts among employees underscore your problem-solving skills.

Communication: Effective communication is crucial in various business contexts, from sales presentations to customer service interactions.

Analytical Skills: Analyzing sales data and market conditions to make informed decisions reflects your analytical abilities.

Teamwork and Collaboration: Collaborating with various departments, such as marketing and management teams, demonstrates your teamwork and collaboration skills.

Adaptability: Your ability to manage multiple tasks and adapt to changing environments is vital in the dynamic business world.